Making the Switch: Your Guide to T-Mobile Carrier Freedom at

Ready to say goodbye to your current wireless carrier? T-Mobile makes it easy to switch with their Carrier Freedom program. In this guide, we’ll walk through:

  • What Carrier Freedom offers
  • Checking your eligibility
  • Signing up for an account
  • Submitting your reimbursement
  • Trading in devices
  • Contact info for support

I’ll share tips to smooth the transition so you can start enjoying T-Mobile’s unlimited plans and excellent coverage. Let’s get started!

An Introduction to Carrier Freedom

T-Mobile’s Carrier Freedom program lets you switch carriers and keep your existing phone (even if financed) or upgrade to a new device. They’ll cover your early termination fees (ETFs) so switching is at no extra cost.

Here are some key things to know:

  • Available for up to 5 lines on postpaid plans
  • Must port your number over to T-Mobile
  • Trade in financed device or pay it off
  • Be in good standing with prior carrier

By switching, you can take advantage of:

  • No annual contracts
  • Unlimited talk, text & data
  • Great device deals & trade-ins

Check pricing and coverage options for your area on T-Mobile’s site.

Checking If You Qualify

Before making the switch, confirm you meet Carrier Freedom requirements:

  1. Go to T-Mobile’s eligibility checker
  2. Enter your 10-digit phone number
  3. Select “Search”

You’ll then see if your lines qualify for the promotion.

Tip: You can also call 1-888-390-0867 to speak with a T-Mobile representative about eligibility.

Creating Your T-Mobile Account at

Ready to sign up? Here are the steps:

  1. Visit T-Mobile’s site and click “My Account”
  2. Choose “Don’t have an account? Sign up”
  3. Enter your wireless number
  4. Create a secure password
  5. Follow the prompts to pick a plan

Once signed up, you can manage your account online through your T-Mobile ID.

Submitting Your Reimbursement

After activating service, request reimbursement for ETFs:

  1. Login to your account
  2. Find the “Switching Made Easy” offer
  3. Review terms and select your number
  4. Choose reimbursement via email or mailed check
  5. Upload final bill and device details
  6. Submit!

It takes 5-10 days to process after submitting.

Trading In Your Old Device

With Carrier Freedom, you can trade in your phone and put credit towards a new T-Mobile device. Here’s how:


  • Buy & activate a new device
  • Complete trade-in to get market value as bill credit


  • Select trade-in when ordering phone
  • Ship device within 14 days
  • Track status in your account

Either way, be sure to switch carriers first before trading in!

Contact T-Mobile Support

Have any other questions? Reach out to a T-Mobile expert:

Phone: 1-888-390-0867

T-Mobile Customer Relations
PO Box 37380 Albuquerque, NM 87176-7380

Switching carriers is easy with T-Mobile. Hopefully this guide gave you the details needed to make the move through Carrier Freedom and start enjoying better coverage and deals on the latest devices. Let me know in the comments if you have any other questions!

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