Accessing Your TIAA-CREF Retirement Account at

Welcome! This article will walk you through everything you need to know about accessing your TIAA-CREF retirement account online.

Whether you’re just setting up your account or need a refresher on logging in, resetting your password, or getting retirement money out, we’ve got you covered. We’ll also look at some account basics and provide TIAA-CREF customer support contact info in case you need more help.

Let’s get started!

What is a TIAA-CREF Account?

TIAA-CREF is a Fortune 100 financial services organization that offers retirement and investment accounts to employees in academic, medical, cultural, and other fields.

Some key things to know:

  • Over $1 trillion in assets under management
  • Serves over 5 million active and retired employees
  • Offers fixed annuities to provide guaranteed income later and variable annuities with investment options
  • Known for low fees and reliable customer service

So in short, a TIAA-CREF account is your personal retirement account that gives you ownership of investments now so you have income later.

The Core Benefits of Accessing Your TIAA-CREF Account

Logging into your TIAA-CREF account provides many useful benefits:

  • Check your balance – See how your accounts are growing
  • Adjust investments – Change how money is invested
  • Update personal info – Keep contact info and beneficiaries current
  • Utilize tools – Use calculators to project income
  • Withdraw money – Take retirement income (conditions apply)

And more! It’s your gateway to fully managing your retirement nest egg.

Step 1: Registering for Online Account Access at

You’ll need to register first before logging in each time. Here’s how:

  1. Go to
  2. Click “Register” under New User Access
  3. Enter info when prompted
  4. Create a username and password
  5. Agree to terms and verify info
  6. Submit registration

And you’re registered!

💡 Tip: Save your username and password in a safe place to make future logins easy.

Step 2: Logging In to Your Account at

Now that you’re registered, you can login anytime to manage your account.

To log in:

  1. Go to
  2. Enter your username and password
  3. Click Log In
  4. Access account dashboard and tools!

Easy enough!

Step 3: Resetting Your Password

If you forget your password, resetting it is simple:

  1. Click “Forgot password?” link on login page
  2. Enter username when prompted
  3. Choose to reset password via email or security questions
  4. Follow additional instructions to create new password
  5. Login with your new password

And you’re back in your account!

Here are step-by-steps for resetting your TIAA password and recovering your username on TIAA’s site.

Withdrawing Money from Your TIAA-CREF Account

The earliest you can withdraw retirement funds without penalty is age 59 1⁄2. But there are certain situations where you can access funds earlier if needed, like financial hardship.

Here’s how to take retirement income from your account:

  • Log in to your account
  • Navigate to Withdrawals & Income section
  • Select withdrawal option like retirement/hardship income
  • Follow additional steps and submit request

Then TIAA-CREF will process your approved distribution!

Withdrawal options and rules can vary by your plan, so be sure to check with your employer’s policies too.

Get Additional Account Help

If you have any other questions or issues related to your TIAA-CREF account, here’s how to get in touch with customer support:

Phone: 800-842-2252, weekdays 8:30 am – 10 pm (ET)

Email: Use secure Message Center within your account

Chat: Chat live with an agent after logging into your account

The TIAA-CREF website also has extensive resources in their Support Knowledgebase that may answer many questions!

So in summary, I hope this article made it simple to access your important TIAA-CREF retirement account online. Let me know if you have any other questions!

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