How to Activate Your Telstra SIM Card at telstra.com/activate

Welcome to the Telstra family! We’re so glad you chose us as your telecommunications provider. Activating your new SIM card is easy – this short guide will walk you through the entire process in a few quick steps.

Overview of Telstra

For those new to Telstra, we’re Australia’s largest mobile network operator. Some key facts:

  • 18.8 million retail mobile customers
  • National 4G and 5G coverage
  • Quality mobile and internet services
  • Top-rated customer support

We build and manage telecommunications infrastructure across Australia to keep our customers connected. Our goal is to provide fast, reliable service you can count on.

Before You Begin: Gather Key Details

To activate your Telstra SIM card, you’ll need:

  • SIM Serial Number: Found on the back of your SIM card packet
  • Personal ID: Driver’s license, passport, etc.
  • Device: The phone, tablet, hotspot or other device using the SIM card
  • Computer/Phone: For accessing the activation website

Pro Tip: Take a photo of the SIM serial number so you have it handy during activation!

Activating Prepaid SIM Cards at telstra.com/activate

Ready to connect your prepaid service? Here’s how:

  1. On your computer/phone, visit telstra.com/activate
  2. Click “Activate my Pre-Paid Service”
  3. Enter your 13-digit SIM serial number
    • You can double check this on the back of your SIM packet
  4. Select phone number preferences:
    • Get a new number
    • Transfer number from current provider
  5. Choose device type:
    • Mobile phone
    • Tablet
    • Mobile broadband
    • Other
  6. Verify personal details
  7. Select prepaid plan
  8. Complete recharge
  9. Confirm all details
  10. Click “Activate”

You’ll receive a confirmation text/email when successfully activated! May take 4+ hours for the service to fully activate.

For phone number transfers from another provider, allow up to 48 hours.

Activating Postpaid SIM Cards at telstra.com/activate

If you signed up for a monthly Telstra postpaid plan, the activation process is simple:

  1. Insert new Telstra SIM card into your phone
  2. Go to telstra.com/activate
  3. Click “Activate my post-paid service”
  4. Enter phone number
  5. Click “Activate”
  6. Follow on-screen prompts to finish

And that’s it! Your monthly plan is now activated.

Get in Touch with Telstra Support

Have any other questions? Our awesome support team is here to help:

  • Phone: Call 1(877) 835 — 7872
  • Online Chat: Start a chat session on telstra.com.au

We look forward to keeping you connected! Let us know if you have any other questions during onboarding or using your Telstra service.

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