Troubleshooting Disney Plus on Your Firestick

So you want to stream the latest Disney, Marvel and Star Wars movies, but Disney+ just won’t work on your Firestick? Don’t worry – you’re not alone. Lots of folks run into issues from time to time. This handy guide will walk you through the most common problems and how to fix them.

Why Disney+ Might Not Be Working

Before we dig into solutions, let’s quickly run through what might be causing issues:

  • Slow internet – Disney+ recommends at least 5 Mbps speeds for HD streaming. If your internet is slow, shows may buffer constantly or not play at all.
  • Service outages – Disney’s servers going down can temporarily cause issues across all devices. Not much you can do but wait this one out!
  • Account problems – If you’re entering the wrong password or your subscription lapsed, the app will refuse to play content.
  • App conflicts – Corrupted app data can sometimes break features.
  • Old firmware – Make sure your Firestick firmware is up to date for best app compatibility.

Now let’s get Disney+ up and running again!

5 Tips to Fix Disney+ Problems on Firestick

1. Check Your Internet Speed

Streaming problems almost always come down to internet speeds. Use a site like to test the speed on your Firestick. Anything above 10 Mbps should give you solid performance for HD Disney+ streaming.

If your speed is lower, try moving your Firestick closer to the wifi router, upgrading your internet plan or using a wired connection if possible.

2. Restart Your Firestick

An easy reboot can clear up lots of minor glitches:

  • Press and hold the select and play/pause buttons on your Firestick remote for 10-15 seconds until the device restarts.
  • Or go to Settings > My Fire TV > Restart to reboot.

Once it powers back on, launch Disney+ again. This often resolves app crashing, black screens or content not loading issues.

3. Update Your Firestick Software

Out of date software can mess with app compatibility. Go to Settings > My Fire TV > About > Check for Updates to download the latest firmware.

Once updated, try using Disney+ again.

4. Delete and Reinstall the Disney+ App

If rebooting doesn’t fix things, try removing and reinstalling the app:

  1. Go to Settings > Applications > Manage Installed Applications
  2. Select Disney+ > Force Stop > Clear Cache > Clear Data
  3. Uninstall Disney+
  4. Restart your Firestick
  5. Download Disney+ again from the app store
  6. Log back into Disney+

This will wipe out any corrupted app data causing problems.

5. Contact Disney+ Support

If you still can’t access Disney+ after trying these steps, reach out to their 24/7 support team by phone, email or live chat. They can look into specific account or app issues on their end.

And there you have it – with a little troubleshooting, you’ll be streaming your favorite Disney movies in no time. Enjoy!

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