Whether you’re a small business owner using QuickBooks or an individual filing your taxes with TurboTax, you may occasionally need some expert help. That’s where Glance remote access software comes in handy. This free tool allows you to securely connect with an Intuit support rep to get assistance right on your own computer screen.
What is Glance and How Does It Work?
Glance is a screensharing program created by Intuit, the makers of QuickBooks and TurboTax. It establishes a remote desktop connection that gives support reps visual and interactive access to your software without needing any account passwords.
Here’s a quick rundown of how it works:
- You download and install the Glance app on your computer. This only takes a minute or two.
- When you need help, you launch Glance to generate a secure six-digit access code.
- An Intuit agent then enters this code on their end to initiate screensharing.
- The rep can see your software screen and use annotation tools to guide you, but they cannot access any other programs or data on your computer.
- You end the session whenever you want by simply closing the Glance window.
- Secure view-only access keeps your data safe.
- Visual assistance is more efficient than phone support alone.
- Support reps can demonstrate solutions right in your actual software.
- Easy to use with no account or login information required.
So if you use QuickBooks or TurboTax, keep Glance in mind as a handy way to get remote support guidance!
Downloading and Installing Glance at Glance.intuit.com
Getting set up with Glance only takes a few quick steps:
- Go to Glance.intuit.com on the device you want to share.
- Click the “Download Now” button.
- Open the downloaded GlanceInstaller.exe file and follow the setup prompts.
- Launch Glance whenever you need remote support assistance.
That’s all there is to it! The app runs on Windows and Mac operating systems.
If you have any trouble installing Glance from the website, try using a different browser.
Once Glance is downloaded and installed, initiating a support session is very straightforward:
- Open the Glance app on your computer.
- Click “Request Remote Assistance.”
- Provide the six-digit access code to the Intuit agent.
- The agent enters the code on their end to connect.
And you’re all set! The rep can now see and interact with your QuickBooks or TurboTax screen to provide guided troubleshooting.
I hope this breakdown gives you a better understanding of how to leverage Glance remote access for help with Intuit’s small business and tax software programs. Let me know if you have any other questions!